The Same Fair Approach — Now Clearly Defined
At Mckinney Trailers, fairness at trailer return has always been part of how we do business. For years, our team has worked with customers to avoid unnecessary charges and treat normal trailer usage exactly as it is — normal.
What’s changing isn’t our approach.
What’s changing is the clarity.
We’ve formally documented our Easy Return Policy to clearly outline what customers should expect at trailer return, removing guesswork and ensuring consistent, transparent communication.
A Policy Built on Longstanding Practice
The Easy Return Policy reflects what Mckinney Trailers has done all along: not charging customers for normal wear that comes from everyday operation.
That includes items like:
- Simple sweep outs and standard cleanliness
- Normal wear on door seals, kingpins, and drawbar eyes
- Minor dents and scratches that don’t compromise panels
- Common refastening items and gradual component deterioration
- Standard cosmetic items such as decals, mudflaps, and dock bumpers
These standards aren’t new — they’re now clearly defined so customers can plan returns with confidence.
Why We’re Talking About It Now
As fleets grow and operations move faster, clear expectations matter more than ever.
By documenting our return standards, we’re:
- Eliminating uncertainty at lease end
- Aligning expectations across teams
- Making it easier to plan trailer returns
- Reinforcing the transparency our customers already rely on
What This Means for Customers
There’s no change in how Mckinney Trailers treats returns — just a clearer understanding of what’s considered normal wear and what isn’t.
Our Easy Return Policy is simply a written reflection of how we’ve always worked: fair, practical, and customer-focused.
If you’d like a copy of our Easy Return Policy or have questions about return standards, your Mckinney account manager is always available to help.